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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy North

May 7, 2026

5  out of  5
rating by Tammy North
"Haven was an awesome person to work with"
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bizkit1167

May 6, 2026

1  out of  5
rating by bizkit1167
"Ive had state farm for 22 years and ive never been treated so badly. 1 claim and canceled. Removed from towing program because we actually used it more than once when no limit is stated. It's almost insulting to not call this a scam. Wouldn't even hear of us adding a supplemental claim when our boiler went out in the middle of winter in a house with 4 kids. This is what you get from state farm now. I trust my kids more on epstein island than I trust this office with insurance"
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J M

May 5, 2026

5  out of  5
rating by J M
"Haven was very helpful fulfilled all our needs saved us money and all with A great attitude. In todays world do many people on the phone are in A hurry ,rude, unknowledgeable. Haven was A pleasure on the phone I would recomend her to anyone."
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Pete Menza

May 2, 2026

5  out of  5
rating by Pete Menza
"I've been with State farm for many years, just switched to Luke Botkin agency and worked with Haven. She is the best, and truly great customer service."
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Wayne Hopson

April 20, 2026

5  out of  5
rating by Wayne Hopson
"Haven is absolutely amazing. I wish nothing but great things to her !! Very professional, very helpful ."
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Ebelardo Juarez

April 17, 2026

5  out of  5
rating by Ebelardo Juarez
"Haven is the best agent I’ve worked with besides my old agent she was patient understanding knowledgeable and helpful. She made me feel right at home like I was part of the State Farm family since forever I couldn’t ask for a better agent."
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Michelle Hewitt

April 15, 2026

5  out of  5
rating by Michelle Hewitt
"Very good service"
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RONALD HARRIS

March 3, 2026

5  out of  5
rating by RONALD HARRIS
"Had a great experience with Haven Cook today, thanks!"
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Mandie Shaver

March 2, 2026

5  out of  5
rating by Mandie Shaver
"Haven was extremely helpful when switching my policies! I cannot recommend him enough!!! If I ever have any issues he is who I will go to! He explained everything throughly, and made light conversations!!!"
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Nina Blaylock

February 19, 2026

5  out of  5
rating by Nina Blaylock
"Haven was great & easy to work with. She informed us of all information and options possible to provide us in getting exactly what we needed. Also well as thinking ahead for our new baby girl!"
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Roz Rodriguez

February 10, 2026

5  out of  5
rating by Roz Rodriguez
"I called State farm to get a quote since my daughter already goes through them and Lucas helps her out. So I decided to give them a call and I could not believe how caring sincere and how much he saved me in insurance for my car overall compared to like progressive I am very happy and very pleased definitely would recommend anybody going and getting insurance with State farm"
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Milkica Ivanoski

January 29, 2026

5  out of  5
rating by Milkica Ivanoski
"I had an excellent experience working with Lucas from start to finish. He was Calm professional very kind, funny and incredibly patient. He took the time to clearly explain my options answered every question without rushing and made the entire process of switching from Progressive to State Farm, smooth and stress-free. After feeling undervalued by my previous insurer, Progressive, Lucas truly made me feel appreciated as a customer his knowledge, responsiveness and genuine care stood out, and I felt confident every step of the way. I’m very glad I made the switch and highly recommend Lucas to anyone looking for an agent who is trustworthy, helpful and easy to work with."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Luke Botkin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Katherine Francis

January 26, 2026

5  out of  5
rating by Katherine Francis
"She did a great job"
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Neek Neek

January 1, 2026

5  out of  5
rating by Neek Neek
"I have dealt with Lucas since the passing of my Papa and the Trasfer of my house. He was amazing. Friendly, Patient. Such a great guy to deal with. Appreciate the time and patience he had with me during the difficult time and I look forward to working with him in the future for my insurance needs. Thank you so much"
We responded:
"Neek, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Luke Botkin’s Team—we are always here to help!"
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Kevin M

December 6, 2025

5  out of  5
rating by Kevin M
"I reached out to Lucas for a quote for my home and auto insurance. I was provided a quote substantially lower than my current plan with much better coverage. My options were explained and recommendations on how best to protect my home, vehicle and assets moving forward. Lucas went above and beyond to help me navigate the process in switching two plans to State Farm with minimal hassle. Highly recommend this Luke Botkin firm for your insurance needs."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Luke Botkin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Crown Point ."
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Devin Lopez

November 17, 2025

5  out of  5
rating by Devin Lopez
"Lucas did a great job and honestly SAVED me this holiday season! Thanks Lucas! You’re the bee’s knees!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Eddie Limon

October 28, 2025

5  out of  5
rating by Eddie Limon
"Responsive! Competitive pricing! Ease of pay! Knowledgeable! Isn’t this what you want from an insurance company?!"
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Johnnie Parrish

October 2, 2025

5  out of  5
rating by Johnnie Parrish
"Very understanding and very helpful and very patient"
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Josh Evans

September 26, 2025

5  out of  5
rating by Josh Evans
"Great customer service very sweet lady"
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Glad D.

August 25, 2025

5  out of  5
rating by Glad D.
"Great staff"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tammy Newlin

August 20, 2025

5  out of  5
rating by Tammy Newlin
"Just changed my auto insurance to State Farm. My agent was Haven and she was fantastic! She answered all my questions and made the transaction super easy. I would definitely recommend the Luke Botkin State Farm agency for all your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mike Kruse

August 15, 2025

5  out of  5
rating by Mike Kruse
"Haven was wonderful, she really Brightened my day I was this close to ending it all but she assured me there was more to life like auto insurance. 10/10 would recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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erick berry

August 12, 2025

5  out of  5
rating by erick berry
"ALL I CAN SAY!!! Luke Botkin at State Farm made switching insurance an easy decision. He took the time to understand my needs, explained my options clearly, and ultimately got me better coverage for a price I was very comfortable with going forward. The whole process was smooth, professional, and stress-free. Luke is responsive, knowledgeable, and truly looks out for his clients’ best interests. If you’re in the Merrillville or Illinois area and want an agent who will get you great protection at a fair price, I highly recommend giving Luke a call!! Once again Thanks Luke!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Alexia Rieger

August 8, 2025

5  out of  5
rating by Alexia Rieger
"Luke was great and made the process quick and easy. I would recommend State Farm for anyone looking for renters insurance :)"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jazmyn Simpson

July 21, 2025

5  out of  5
rating by Jazmyn Simpson
"Nice and easy to communicate with"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."